Business Systems Analyst 1 WCB items #2583
Assists both external stakeholders (providers, payers, attorneys, claimants) and internal stakeholders utilizing Board online registrations and applications. Assistance could be via centralized email or telephone contacts elevated from the HSCC or ITS. o Provide customer support for WCB online systems as requested and handle level one and two service requests tickets for legacy systems. o Work with external stakeholders to identify pain points associated with the supported applications. o Process registrations for external stakeholders requesting access to WCB online registration products. This could include contact with Payers, Health Care Providers, Employers, Claimant's, and Attorneys who have registered or need assistance with registration. This can also include outreach to parties who have not registered and should for a specific WCB online product. o Respond to inquiries from external stakeholders and tracking of those inquiries in the inquiry tracking system. Inquiries from external stakeholders could be by telephone, mail, or email. o Assist with party of interest maintenance in the Claims Information System (CIS) Master ID file. This includes the update of information for payers, attorneys, and health care providers. o Assists in development and deployment of user support materials for supported applications, including training materials, procedure manuals and other implementation artifacts. o Assist with development of procedures for the processing of online registrations. This may include development of procedures for existing registrations or registrations for new online products. o Support testing of both current and future functionality and processes. This may include regular attendance at project meetings, representing Customer Support at those meetings, and making appropriate recommendations for changes/enhancements to existing or future online systems. o Assist in the ongoing development of Board stakeholder facing technologies by, (1) cataloging user identified needs and issues and (2) supporting testing for new releases of Board systems and (3) providing appropriate feedback to project teams. o Assists Communication and Outreach with development of external training and communication. This may include assisting with the development of materials or supplying the information necessary for development of materials.
Job Function
Assists both external stakeholders (providers, payers, attorneys, claimants) and internal stakeholders utilizing Board online registrations and applications. Assistance could be via centralized email or telephone contacts elevated from the HSCC or ITS. o Provide customer support for WCB online systems as requested and handle level one and two service requests tickets for legacy systems. o Work with external stakeholders to identify pain points associated with the supported applications. o Process registrations for external stakeholders requesting access to WCB online registration products. This could include contact with Payers, Health Care Providers, Employers, Claimant's, and Attorneys who have registered or need assistance with registration. This can also include outreach to parties who have not registered and should for a specific WCB online product. o Respond to inquiries from external stakeholders and tracking of those inquiries in the inquiry tracking system. Inquiries from external stakeholders could be by telephone, mail, or email. o Assist with party of interest maintenance in the Claims Information System (CIS) Master ID file. This includes the update of information for payers, attorneys, and health care providers. o Assists in development and deployment of user support materials for supported applications, including training materials, procedure manuals and other implementation artifacts. o Assist with development of procedures for the processing of online registrations. This may include development of procedures for existing registrations or registrations for new online products. o Support testing of both current and future functionality and processes. This may include regular attendance at project meetings, representing Customer Support at those meetings, and making appropriate recommendations for changes/enhancements to existing or future online systems. o Assist in the ongoing development of Board stakeholder facing technologies by, (1) cataloging user identified needs and issues and (2) supporting testing for new releases of Board systems and (3) providing appropriate feedback to project teams. o Assists Communication and Outreach with development of external training and communication. This may include assisting with the development of materials or supplying the information necessary for development of materials.
Salary Range:
From $56604 to $71980 Annually
Minimum Qualification
Candidates must be reachable on the appropriate Civil Service eligible list. OR Interested candidates must be a current NYS employee eligible to transfer under Section 52.6, 70.4 or 70.1 of the Civil Service Law or be reachable on the BSA 1 or appropriate Civil Service eligible list (PATT,PCO). To be eligible to transfer under Section 52.6, candidates must have one year of permanent Competitive service in a qualifying title allocated to a SG- 16 or higher. To be eligible to transfer under Section 70.4, candidates must have one year of permanent competitive service in a position allocated to a SG-11 or higher and possess a bachelor's degree and have standing on the Professional Career Opportunities (PCO) eligible list. Candidates may be required to serve a 2-year traineeship that leads to the SG- 18 position. The traineeship would include SG-13 Trainee 1 and SG-14 Trainee 2. After successful completion of the two year traineeship the incumbent will advance to the SG-18 level.Estimated Salary: $20 to $28 per hour based on qualifications.
Job Function
Assists both external stakeholders (providers, payers, attorneys, claimants) and internal stakeholders utilizing Board online registrations and applications. Assistance could be via centralized email or telephone contacts elevated from the HSCC or ITS. o Provide customer support for WCB online systems as requested and handle level one and two service requests tickets for legacy systems. o Work with external stakeholders to identify pain points associated with the supported applications. o Process registrations for external stakeholders requesting access to WCB online registration products. This could include contact with Payers, Health Care Providers, Employers, Claimant's, and Attorneys who have registered or need assistance with registration. This can also include outreach to parties who have not registered and should for a specific WCB online product. o Respond to inquiries from external stakeholders and tracking of those inquiries in the inquiry tracking system. Inquiries from external stakeholders could be by telephone, mail, or email. o Assist with party of interest maintenance in the Claims Information System (CIS) Master ID file. This includes the update of information for payers, attorneys, and health care providers. o Assists in development and deployment of user support materials for supported applications, including training materials, procedure manuals and other implementation artifacts. o Assist with development of procedures for the processing of online registrations. This may include development of procedures for existing registrations or registrations for new online products. o Support testing of both current and future functionality and processes. This may include regular attendance at project meetings, representing Customer Support at those meetings, and making appropriate recommendations for changes/enhancements to existing or future online systems. o Assist in the ongoing development of Board stakeholder facing technologies by, (1) cataloging user identified needs and issues and (2) supporting testing for new releases of Board systems and (3) providing appropriate feedback to project teams. o Assists Communication and Outreach with development of external training and communication. This may include assisting with the development of materials or supplying the information necessary for development of materials.
Salary Range:
From $56604 to $71980 Annually
Minimum Qualification
Candidates must be reachable on the appropriate Civil Service eligible list. OR Interested candidates must be a current NYS employee eligible to transfer under Section 52.6, 70.4 or 70.1 of the Civil Service Law or be reachable on the BSA 1 or appropriate Civil Service eligible list (PATT,PCO). To be eligible to transfer under Section 52.6, candidates must have one year of permanent Competitive service in a qualifying title allocated to a SG- 16 or higher. To be eligible to transfer under Section 70.4, candidates must have one year of permanent competitive service in a position allocated to a SG-11 or higher and possess a bachelor's degree and have standing on the Professional Career Opportunities (PCO) eligible list. Candidates may be required to serve a 2-year traineeship that leads to the SG- 18 position. The traineeship would include SG-13 Trainee 1 and SG-14 Trainee 2. After successful completion of the two year traineeship the incumbent will advance to the SG-18 level.Estimated Salary: $20 to $28 per hour based on qualifications.
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