Office Assistant 1
Under the supervision of an Office Assistant 2, the Office Assistant 1 will perform duties that include, but are not limited to, the following:
o Open mail and prepare tickets/vouchers for keypunching in accordance with Lottery's policies and procedures and then enter data into the prize payment system to validate ticket(s). o Review any correspondence that may accompany the tickets/vouchers and forward to appropriate individual/unit for resolution. o Provide back-up coverage for the Schenectady Claims Center, which includes waiting on customers face-to-face, processing tickets/vouchers, and answering questions from the public. o Office phone coverage including answering inquiries from the public and other units. o Assist with records retention. o General office tasks as needed. Candidate should possess excellent data entry skills with a high level of accuracy and telephone skills to maintain the Lottery's high quality of customer service.
Job Function
Under the supervision of an Office Assistant 2, the Office Assistant 1 will perform duties that include, but are not limited to, the following:
o Open mail and prepare tickets/vouchers for keypunching in accordance with Lottery's policies and procedures and then enter data into the prize payment system to validate ticket(s). o Review any correspondence that may accompany the tickets/vouchers and forward to appropriate individual/unit for resolution. o Provide back-up coverage for the Schenectady Claims Center, which includes waiting on customers face-to-face, processing tickets/vouchers, and answering questions from the public. o Office phone coverage including answering inquiries from the public and other units. o Assist with records retention. o General office tasks as needed. Candidate should possess excellent data entry skills with a high level of accuracy and telephone skills to maintain the Lottery's high quality of customer service.
Salary Range:
From $31245 to $38651 Annually
Minimum Qualification
Reachable for appointment from the current Beginning Office Assistant eligible list; OR A current New York State employee eligible for transfer under Section 70.1 of the Civil Service Law; OR 55b/55c eligible.Estimated Salary: $20 to $28 per hour based on qualifications.
o Open mail and prepare tickets/vouchers for keypunching in accordance with Lottery's policies and procedures and then enter data into the prize payment system to validate ticket(s). o Review any correspondence that may accompany the tickets/vouchers and forward to appropriate individual/unit for resolution. o Provide back-up coverage for the Schenectady Claims Center, which includes waiting on customers face-to-face, processing tickets/vouchers, and answering questions from the public. o Office phone coverage including answering inquiries from the public and other units. o Assist with records retention. o General office tasks as needed. Candidate should possess excellent data entry skills with a high level of accuracy and telephone skills to maintain the Lottery's high quality of customer service.
Job Function
Under the supervision of an Office Assistant 2, the Office Assistant 1 will perform duties that include, but are not limited to, the following:
o Open mail and prepare tickets/vouchers for keypunching in accordance with Lottery's policies and procedures and then enter data into the prize payment system to validate ticket(s). o Review any correspondence that may accompany the tickets/vouchers and forward to appropriate individual/unit for resolution. o Provide back-up coverage for the Schenectady Claims Center, which includes waiting on customers face-to-face, processing tickets/vouchers, and answering questions from the public. o Office phone coverage including answering inquiries from the public and other units. o Assist with records retention. o General office tasks as needed. Candidate should possess excellent data entry skills with a high level of accuracy and telephone skills to maintain the Lottery's high quality of customer service.
Salary Range:
From $31245 to $38651 Annually
Minimum Qualification
Reachable for appointment from the current Beginning Office Assistant eligible list; OR A current New York State employee eligible for transfer under Section 70.1 of the Civil Service Law; OR 55b/55c eligible.Estimated Salary: $20 to $28 per hour based on qualifications.
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