Executive Technical Support Specialist

Company Name:
Salary period: Annual
Executive Technical Support Specialist Schenectady, NY Contract to Hire
At CompuCom, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.
Assists users in more unique situations requiring a broad knowledge of available hardware and software. Provides direct liaison with end users to define and implement automated solutions for unique situations. May provide work leadership or direction for other Customer Support Technicians. Utilizing independent judgment and discretion, evaluates and recommends unique hardware configurations; defines special hardware/software requirements, capacities, capabilities, etc. to meet user needs. Five years experience in IT or an equivalent combination of education and work experience.
Support all executive technology-related needs, on-site and off-site Install, configure and troubleshoot desktops, laptops, telephony and other related technology devices Research, test and evaluate new technology products Develop new administration tools to track technology devices and user profiles Develop proactive ways to avoid potential problems and automate maintenance tasks Contribute to company-wide technology projects Maintain a high level of customer focus on all interactions Provide timely, creative and alternative solutions to meet business needs Maintain detailed documentation on all issues handled Probe and uncover customers underlying issues Provide rotational 24x7 support coverage Actively share knowledge and offer assistance to teammates
Bachelors Degree or higher strongly preferred or equivalent work experience 4+ years of job related experience Ability to interact comfortably with senior leadership Aptitude and interest in learning new technologies Excellent verbal and written communication skills Capability to establish credibility quickly by following up and taking initiative Superior Customer Focus; dedicated to meeting the expectations and requirements of customers Acts with a sense of urgency and understands and respects the time restrictions of senior leadership Ability to use rigorous logic and methods to solve difficult problems with effective solutions Insatiable appetite for learning; continuously pursuing new skills that add value to the teams knowledge base
Technical Acumen:
Extensive knowledge of Windows environment and MS Office suite Programming and Scripting ability preferred Experience with Blackberry, Android and iOS Networking: TCP/IP, Cisco phone systems, Networked Printers and Cisco VPN Remote connectivity applications: RDP, MS Lync, WebEX, Video Conferencing Systems, such as Tandberg
CompuCom supports Employment Equity and Diversity
Dallas-based CompuCom Systems, Inc. is a leading provider of end-user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America.

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