Customer Service Rep 1
Schenectady, NY Schenectady, NY Estimated:
$40.
1K - $50.
8K a year Estimated:
$40.
1K - $50.
8K a year 13 hours ago 13 hours ago 13 hours ago Overview:
Customer Service Representative Level 1 reps provide front line heavy customer contact and direct customer service support to all customers.
Performance of routine and complex tasks related to all aspects of customer support with emphasis on making each customer contact an easy and pleasant experience.
Responsibilities:
Offer an exceptional customer experience in every interaction Answer all questions regarding Oticon products and services.
Makes outbound calls to customers as needed regarding inquiries, order status and services Enters orders for hearing instruments, accessories, parts, warranties, replacement claims and documents complaints Updates information in the computer such as warranty registration, user name, comments.
Creates and maintains logs for statistical purposes.
Works overtime as expected and required due to workload, customers and training demands.
Notify Customers daily of any out of stock issue with their orders.
Updates customer contact information in CRM Ability to work in a fast paced environment May perform miscellaneous tasks/projects as directed by manager.
Qualifications:
Minimum High School Diploma or GED required Minimum 3 years of Call Center Customer Service experience Teamwork, flexibility, reliability are required Attention to detail and excellent follow up skills Pleasant, friendly, professional manner, excellent verbal and written communication skills, including excellent listening, speech, telephone voice - must speak clearly, use good grammar, with an adequate vocabulary.
Must be able to handle stress and pressure, have organizational skills, be detail oriented with excellent follow up skills, and meet the department's Call Quality benchmarks.
Requires a positive attitude, ability to multi task, ability to work independently or as part of a team, and have a genuine interest in people and desire to help.
Experience working in a fast paced environment and ability to multitask Strong written and verbal communication skills Proficient in working with Outlook, the Internet, Microsoft Word, and Microsoft Excel is required The Company is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$40.
1K - $50.
8K a year Estimated:
$40.
1K - $50.
8K a year 13 hours ago 13 hours ago 13 hours ago Overview:
Customer Service Representative Level 1 reps provide front line heavy customer contact and direct customer service support to all customers.
Performance of routine and complex tasks related to all aspects of customer support with emphasis on making each customer contact an easy and pleasant experience.
Responsibilities:
Offer an exceptional customer experience in every interaction Answer all questions regarding Oticon products and services.
Makes outbound calls to customers as needed regarding inquiries, order status and services Enters orders for hearing instruments, accessories, parts, warranties, replacement claims and documents complaints Updates information in the computer such as warranty registration, user name, comments.
Creates and maintains logs for statistical purposes.
Works overtime as expected and required due to workload, customers and training demands.
Notify Customers daily of any out of stock issue with their orders.
Updates customer contact information in CRM Ability to work in a fast paced environment May perform miscellaneous tasks/projects as directed by manager.
Qualifications:
Minimum High School Diploma or GED required Minimum 3 years of Call Center Customer Service experience Teamwork, flexibility, reliability are required Attention to detail and excellent follow up skills Pleasant, friendly, professional manner, excellent verbal and written communication skills, including excellent listening, speech, telephone voice - must speak clearly, use good grammar, with an adequate vocabulary.
Must be able to handle stress and pressure, have organizational skills, be detail oriented with excellent follow up skills, and meet the department's Call Quality benchmarks.
Requires a positive attitude, ability to multi task, ability to work independently or as part of a team, and have a genuine interest in people and desire to help.
Experience working in a fast paced environment and ability to multitask Strong written and verbal communication skills Proficient in working with Outlook, the Internet, Microsoft Word, and Microsoft Excel is required The Company is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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