Program Operations Specialist 1
o Provide real-time oversight of the critical function of incident management on a statewide basis. Ensure appropriate information is provided for each initial report of serious reportable incidents, allegations of abuse and all deaths. This includes ensuring adequate protective measures for the individuals are taken, that the incidents are classified correctly, and a thorough description of each incident has been received, and that required notifications to entities such as law enforcement are completed as appropriate. o Review corrective action plans. Follow up with on required information and review responses from providers to corrective action plan requests. Enter appropriate related information into IRMA and/or the VPCR. Complete all follow up as necessary. o Review completed investigations and supporting documentation provided by voluntary agencies, and as necessary, request additional work be completed on the investigation, and/or request additional supporting evidence, and documentation. o Respond to telephone and email inquiries from the Justice Center, voluntary and state operated agencies, and Incident Management colleagues and supervisors. o Provide technical assistance to providers on the use of the Incident Report and Management Application (IRMA). o Act as liaison, should the Justice Center request additional information for corrective action plans and / or investigative work, or have questions for the investigating agency. o Provide ongoing technical assistance and direction to both state operated and voluntary provider agencies in the area of incident management. o Respond to inquiries relative to incident management as appropriate. o Develop an understanding of the Part 624 (14 NYCRR Part 624) handbook, commentary and FAQs and provide advice and direction as appropriate
Job Function
o Provide real-time oversight of the critical function of incident management on a statewide basis. Ensure appropriate information is provided for each initial report of serious reportable incidents, allegations of abuse and all deaths. This includes ensuring adequate protective measures for the individuals are taken, that the incidents are classified correctly, and a thorough description of each incident has been received, and that required notifications to entities such as law enforcement are completed as appropriate. o Review corrective action plans. Follow up with on required information and review responses from providers to corrective action plan requests. Enter appropriate related information into IRMA and/or the VPCR. Complete all follow up as necessary. o Review completed investigations and supporting documentation provided by voluntary agencies, and as necessary, request additional work be completed on the investigation, and/or request additional supporting evidence, and documentation. o Respond to telephone and email inquiries from the Justice Center, voluntary and state operated agencies, and Incident Management colleagues and supervisors. o Provide technical assistance to providers on the use of the Incident Report and Management Application (IRMA). o Act as liaison, should the Justice Center request additional information for corrective action plans and / or investigative work, or have questions for the investigating agency. o Provide ongoing technical assistance and direction to both state operated and voluntary provider agencies in the area of incident management. o Respond to inquiries relative to incident management as appropriate. o Develop an understanding of the Part 624 (14 NYCRR Part 624) handbook, commentary and FAQs and provide advice and direction as appropriate
Salary Range:
From $60069 to $76387 Annually
Minimum Qualification
Eligible List:
Candidates must be reachable for appointment on the Current Civil Service Eligible List for this title. Transfer:
Candidates must have permanent competitive status in the posted title and be eligible for lateral transfer; OR be eligible to transfer via Section 70.1 or 52.6 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in an advancement of more than two salary grades. Provisional:
Candidates must have taken exam given October 2021 In the event that there is not a valid eligible list, candidates who meet the following open competitive qualifications may be qualified for a provisional appointment. The qualify candidates must have a bachelor's degree and two years of professional clinical or treatment experience, or professional administrative experience in a federal, State, or local human services program. One year of this experience must have been in a program dedicated to serving individuals with intellectual and/or developmental disabilities. A Master's degree in a human services field or in public administration, business administration, public health, health administration, or hospital administration may be used to substitute for up to one year of the nonspecific experience.Estimated Salary: $20 to $28 per hour based on qualifications.
Job Function
o Provide real-time oversight of the critical function of incident management on a statewide basis. Ensure appropriate information is provided for each initial report of serious reportable incidents, allegations of abuse and all deaths. This includes ensuring adequate protective measures for the individuals are taken, that the incidents are classified correctly, and a thorough description of each incident has been received, and that required notifications to entities such as law enforcement are completed as appropriate. o Review corrective action plans. Follow up with on required information and review responses from providers to corrective action plan requests. Enter appropriate related information into IRMA and/or the VPCR. Complete all follow up as necessary. o Review completed investigations and supporting documentation provided by voluntary agencies, and as necessary, request additional work be completed on the investigation, and/or request additional supporting evidence, and documentation. o Respond to telephone and email inquiries from the Justice Center, voluntary and state operated agencies, and Incident Management colleagues and supervisors. o Provide technical assistance to providers on the use of the Incident Report and Management Application (IRMA). o Act as liaison, should the Justice Center request additional information for corrective action plans and / or investigative work, or have questions for the investigating agency. o Provide ongoing technical assistance and direction to both state operated and voluntary provider agencies in the area of incident management. o Respond to inquiries relative to incident management as appropriate. o Develop an understanding of the Part 624 (14 NYCRR Part 624) handbook, commentary and FAQs and provide advice and direction as appropriate
Salary Range:
From $60069 to $76387 Annually
Minimum Qualification
Eligible List:
Candidates must be reachable for appointment on the Current Civil Service Eligible List for this title. Transfer:
Candidates must have permanent competitive status in the posted title and be eligible for lateral transfer; OR be eligible to transfer via Section 70.1 or 52.6 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in an advancement of more than two salary grades. Provisional:
Candidates must have taken exam given October 2021 In the event that there is not a valid eligible list, candidates who meet the following open competitive qualifications may be qualified for a provisional appointment. The qualify candidates must have a bachelor's degree and two years of professional clinical or treatment experience, or professional administrative experience in a federal, State, or local human services program. One year of this experience must have been in a program dedicated to serving individuals with intellectual and/or developmental disabilities. A Master's degree in a human services field or in public administration, business administration, public health, health administration, or hospital administration may be used to substitute for up to one year of the nonspecific experience.Estimated Salary: $20 to $28 per hour based on qualifications.
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